According to UnionLeader.com the race in New Hampshire is one of the places where Republicans are using automated calls to try to link Barack Obama to former terrorist William Ayers. The call says the following:
“Hello. I’m calling for John McCain and the RNC because you need to know that Barack Obama has worked closely with domestic terrorist Bill Ayers, whose organization bombed the U.S. capitol, the Pentagon, a judge’s home and killed Americans. And Democrats will enact an extreme leftist agenda if they take control of Washington. Barack Obama and his Democratic allies lack the judgment to lead our country. This call was paid for by McCain-Palin 2008 and the Republican National Committee at 202-863-8500.”
This campaign tactic has been heavily criticized by not only the Democrats but also Republicans and people within McCain's campaign. McCain state chairman Peter Spaulding stated that while he does not love the practice it is wrong to label the calls inaccurate, he simply thinks they are annoying.
The Democrats were so opposed to the practice they brought in Senator John Kerry of Massachusetts to criticize the calls within the state directly to the voters.
The consensus among Republicans opposed to the calls seems to simply be that the calls are annoying and maybe not completely relevant with their focus on Obama's ties to Ayers, but they are accurate and cannot be criticized as untrue. How much impact they're going to have? As of yet that remains to be seen but if polling is any indication, they haven't had much of impact as McCain still trails Obama by a sizeable amount in the state.
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In telephony, an Automatic Call Distributor (ACD), also known as Automated Call Distribution, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system.
The system consists of hardware for the terminals and switches, phonelines, and software for the routing strategy. The routing strategy is a rule-based set of instructions that tells the ACD how calls are handled inside the system. Typically this is an algorithm that determines the best available employee or employees to respond to a given incoming call. To help make this match, additional data are solicited and reviewed to find out why the customer is calling. Sometimes the caller's caller ID or ANI is used; more often a simple Interactive voice response is used to ascertain the reason for the call.
An additional function for these external routing applications is to enable CTI. This allows improved efficiency for call center agents by matching incoming phone calls with relevant data on their PC via screen pop.
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